garudagame Legal Notice
We at garudagame do not offer our services in jurisdictions where online wagering is prohibited by local law. Our platform operates only in regions where such gaming is legal and users have verified their eligibility to participate. This legal notice clarifies our service availability, your responsibilities as a user, and how we handle your account and data on garudagame.
garudagame is an online gaming and sportsbook platform providing live sports betting, live-dealer casino tables, slot games, and esports markets. Our services are available only where applicable law permits. Users access our platform via Android app or iOS browser and deposit through payment methods including DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and bank transfers (mobile banking, local payment, online payment, e-wallet). Before you use garudagame, you must understand that you bear sole responsibility for verifying that your access and participation comply with your jurisdiction's laws.
This page outlines our legal position, your obligations as a user, the scope of our service, and how we protect your data. It is not legal advice; if you have specific questions about your jurisdiction's laws, consult a local legal professional.
Service Availability and Jurisdiction Restrictions
We at garudagame provide gaming services only in jurisdictions where online wagering is legally permitted. We actively monitor user location and account access patterns. If we identify that a user is accessing garudagame from a prohibited jurisdiction, we reserve the right to suspend or terminate that account, and any funds may be withheld pending legal review.
garudagame does not operate with a blanket "licensed in Indonesia" or "licensed in any specific country" claim. Our legal framework varies by region. In some jurisdictions, we operate under explicit licensing; in others, we operate under legal frameworks that permit such services subject to user compliance with local law. You are responsible for understanding your own jurisdiction's stance on online gaming before you access our platform.
If you access garudagame from a jurisdiction where online wagering is unlawful, you do so in violation of local law and at your own risk. We take no legal responsibility for such access. Any account opened from a prohibited jurisdiction may be closed without notice, and associated funds may be frozen pending resolution of the legal status.
User Eligibility and Account Verification
To open a garudagame account, you must be of legal age in your jurisdiction to participate in online gaming (typically 18 or older, but local law may differ). You must provide accurate personal information during signup, including your legal name, ID number, phone number, and address. We verify this information through our KYC (Know Your Customer) process before permitting withdrawals.
You are responsible for ensuring that the information you provide to garudagame is truthful and current. False or misleading information may result in account suspension or closure. If your circumstances change — for example, you move to a jurisdiction where garudagame services are unavailable — you must notify us immediately and cease using the platform.
Each person may hold only one active garudagame account. Account sharing, using false identities, or attempting to circumvent verification procedures are violations of our terms and may result in account closure and forfeiture of funds.
Data Protection and Privacy on garudagame
We at garudagame protect your personal data through industry-standard encryption and secure storage. Your account information — name, ID, phone, address — is used solely for account verification, withdrawal processing, and support. We do not sell your data, share it with third parties for marketing purposes, or use it outside the scope of running your garudagame account.
Your transaction history, game results, and balance are stored securely and visible only to you and our support team. We retain transaction records for a period required by local law or our operational needs. You can request access to your data or request deletion of non-essential information by contacting our support team; deletion may not be possible if local law or fraud investigation requires retention.
Our garudagame platform uses cookies and analytics to improve your experience and detect fraud. You can disable non-essential cookies in your browser; this may limit some platform features. We do not use your data to build advertising profiles or sell to advertisers.
Account Suspension and Closure
garudagame reserves the right to suspend or close your account if we believe you have violated our terms, engaged in fraud, accessed from a prohibited jurisdiction, or if local law requires such action. Suspension may be temporary (pending investigation) or permanent (if violation is confirmed). Upon closure, we may withhold your account balance pending resolution of the underlying issue.
If your account is suspended due to suspected fraud or violation, we will attempt to notify you via the email and phone on file. You have the right to request information about why your account was suspended, though we may not disclose details if an investigation is ongoing or if local law restricts disclosure.
Withdrawal of funds from a closed account is generally not permitted unless we confirm that no violation occurred and local law permits return of funds. This process may take several weeks.
Limitation of Liability
garudagame provides our platform on an "as-is" basis. We do not guarantee uninterrupted service, error-free operation, or specific game outcomes. Your use of garudagame is at your own risk. We are not liable for loss of funds due to network outages, bugs, your own account mismanagement, or market volatility in game odds.
In the event of a technical issue affecting your game or account (for example, a disconnection during a live-dealer hand), we will investigate and, if evidence supports a reversal, credit your account accordingly. However, we do not reimburse losses due to market movement, poor betting decisions, or other causes outside our control.
garudagame's total liability to you is limited to the amount you have deposited into your account. We are not liable for indirect, consequential, or punitive damages arising from your use of our platform.
Compliance and Legal Inquiries
We at garudagame comply with applicable laws in jurisdictions where we operate. If a government agency, court, or law enforcement body requests information about a garudagame user or account, we will cooperate as required by law. Users are not entitled to prior notice of such requests unless local law explicitly requires it.
If you have legal questions about your right to use garudagame in your jurisdiction, consult a local attorney. We cannot provide legal advice, and our support team cannot advise on the legality of gaming in your location.
For formal legal inquiries, cease-and-desist letters, or government requests, contact our legal team via email through our support system. Include "Legal Inquiry" in the subject line and provide full details. We will respond within a reasonable timeframe as permitted by law.
Changes to This Notice
garudagame may update this legal notice from time to time to reflect changes in our operations, local law, or our policies. We will notify users of material changes by posting an updated notice on this page and, where required, via email to your registered account address. Your continued use of garudagame after such changes constitutes acceptance of the updated terms.
We recommend reviewing this notice periodically, particularly before major events like Liga 1 season finals, Piala AFF tournaments, or Idul Fitri and Idul Adha holidays when our operations may be subject to heightened regulatory scrutiny.
Summary of Your Obligations
As a user of garudagame, you are responsible for:
- Verifying that online gaming is legal in your jurisdiction and that you are not restricted by local law or court order from participating.
- Providing accurate, truthful information during account signup and keeping your information current.
- Maintaining the confidentiality of your password and two-factor authentication codes.
- Complying with all local laws and regulations governing online gaming in your jurisdiction.
- Understanding and accepting the risks of online gaming, including loss of funds.
- Notifying garudagame immediately if you move to a jurisdiction where our services are unavailable or if your eligibility changes.
garudagame operates our platform transparently and in good faith. We enforce these terms consistently and fairly. If you have questions about your eligibility, account status, or our legal framework, contact our support team for clarification.