garudagame Casino & Sportsbook Data Care
This page describes what we collect when you use garudagame and how we keep that data protected. We at garudagame handle your personal information carefully — your name, ID number, email, phone, deposit history, and game activity. Everything you share with us to verify your account or process your withdrawals is stored on encrypted servers and used only for the purposes outlined below. We do not sell your data, share it with marketers, or rent it to third parties for their own use.
Our privacy commitment extends across all our services: our Android app, our iOS browser experience, our live sports betting, our live-dealer casino tables, and our slot games. When you deposit via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or your bank account (mobile banking, local payment, online payment, e-wallet), we record only the transaction confirmation — not your payment credentials. When you withdraw, we verify your identity and confirm the withdrawal is legitimate before we send funds back to your original source.
We are transparent about how we handle your data. Our servers may sit outside Indonesia, but your data remains protected under our privacy commitments. You have rights — you can request a copy of your data, ask us to correct errors, or request deletion where legally permitted. This policy sets out how to exercise those rights and how to contact us with privacy questions.
What Data We Collect on garudagame
We collect several categories of information when you use garudagame. First, account information: your full name, date of birth, national ID number (KTP or equivalent), phone number, and email address. We require these to verify your identity (KYC — Know Your Customer) and prevent fraud. Second, financial information: your deposit history, withdrawal requests, account balance, and payment method references. We track which method you used (DANA, e-wallet, etc.) but never store your full payment credentials or bank account number — payment processors handle those securely on their own servers.
Third, activity information: every game you play, every stake you place, every result, every win or loss. This data helps us detect unusual patterns (such as potential fraud), calculate your account balance accurately, and generate your transaction history. Fourth, technical information: your IP address, device type (Android or iOS), browser type, approximate location based on IP (used to enforce jurisdiction restrictions), and the times you log in. Fifth, communication information: any messages you send through our support system, in-app chat, or email. We keep these to resolve your issue and maintain a record of the conversation.
How We Use Your Data
We use your data to run garudagame. Account information allows us to verify you are who you claim to be — critical for preventing account takeovers and fraud. Financial data lets us confirm your deposits arrived, calculate your balance accurately, and process your withdrawals. Activity data ensures we settle game outcomes correctly and maintain a transparent record you can audit anytime. Technical data helps us enforce jurisdiction restrictions — if you access from a region where our services are prohibited, we use your IP to deny access.
We also use your data to improve garudagame. We analyze which games are popular (without linking that to your identity), how often users log in from mobile versus desktop, and what payment methods work best. This helps us optimize our Android app, speed up our iOS browser experience, and add features users actually want. We run these analyses on aggregated, anonymized data — we never profile you individually or use game activity to target advertisements.
We may contact you via email or phone about your account — for example, to confirm a large withdrawal request, ask you to complete KYC verification, or notify you that we detected a login from an unusual location. These communications are account security measures, not marketing.
Cookies and Tracking on garudagame
Our Android app does not use cookies — native apps use local storage instead. Our iOS browser version uses session cookies to keep you logged in during a browsing session; these cookies expire when you close the browser or log out. We do not use cookies to track you across other websites or for advertising purposes. Our cookies serve only to maintain your garudagame session and remember your preferences (such as preferred payment method).
We do not embed third-party tracking pixels, analytics scripts, or advertising trackers on garudagame. We use first-party analytics only to understand how our platform performs — page load times, error rates, feature usage — not to profile your behavior or sell data to advertisers.
Third-Party Processors and Data Sharing
We share your data with service providers who help us run garudagame. Our payment processors — the companies behind e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, and your banks — receive confirmation that you initiated a transaction and the amount. We do not give them your garudagame balance, game history, or other account details. Our hosting provider (who stores our servers) has access to encrypted data and operates under a data processing agreement that prohibits them from using your data for any purpose other than maintaining our infrastructure.
We may be required by law to share data with government agencies, tax authorities, or law enforcement if they issue a valid legal request. We will notify you of such requests unless prohibited by law. We do not share your data with marketing companies, data brokers, or any third party for commercial purposes.
If garudagame is acquired or merged with another company in the future, your data would transfer as part of that transaction — but we would maintain the same privacy commitments and notify you of any material changes.
Your Rights on garudagame
You have rights over your data on garudagame. You can request a copy of all data we hold about you in a structured, machine-readable format — simply contact our support team with "Data Access Request" in your subject line. We will provide that copy within 30 days. You can ask us to correct inaccurate information in your account (such as a misspelled name) through your account settings or by contacting support. You can request deletion of your data where legally permitted — note that we must retain transaction records for financial and legal compliance, so some data cannot be deleted.
You can withdraw your consent to marketing communications at any time by unchecking notifications in your account settings or replying "unsubscribe" to any email from us. You can enable two-factor authentication to add a second security layer. You can reset your password anytime in your account settings if you fear compromise. You can request that we investigate unauthorized access or suspicious activity — contact support immediately if this occurs.
Data Retention and Deletion
We retain your account information for as long as your garudagame account is active. If you delete your account, we anonymize your personal data (name, ID, phone, email) but retain transaction records for seven years to comply with financial regulations and tax laws. After seven years, we delete all data except anonymized aggregates used for statistical analysis.
Game activity, login records, and communication logs are retained for two years after your last activity, then deleted. Cookies and session data are cleared automatically when you log out or after 90 days of inactivity on browser versions.
Contact Us About Privacy on garudagame
If you have questions about how we handle your data on garudagame, or if you want to exercise your rights (access, correction, deletion), contact our support team. You can reach us via in-app chat, email, or the in-app ticket system. Use the subject line "Privacy Request" so your inquiry routes to the right team. We respond to privacy requests within 30 days. If you are in Jakarta, Surabaya, Bandung, Medan, or any other supported jurisdiction and have privacy concerns specific to your region, our support team can address those through our standard support channels.
Our Data Protection Commitments
We at garudagame treat your data as a trust. We encrypt data in transit (using HTTPS) and at rest on our servers. We restrict access to your data to employees who need it to serve you — customer support staff can see your account info and transaction history to help you; engineers can see technical logs to fix problems; but no one sees your data without a business reason. We audit our access logs regularly to spot unauthorized viewing.
We do not guarantee absolute security — no online system is perfectly secure — but we follow industry-standard practices. We do not store payment card details. We use encrypted connections. We monitor for intrusions. If we discover a data breach affecting your garudagame account, we will notify you within 30 days and explain what information was compromised and what steps we took to secure it.
We are transparent about our data practices. This policy is the official statement of what we collect and how we use it. We update this policy only when our practices change; any material changes will be announced in the app or on our website, and we will ask for your consent if required by law. Our commitment is simple: your data on garudagame is yours to control, and we keep it protected.